When Title Attending Talk
Sat, 09:30 - 12:00 Infodesk Virtual 3/2 None
The virtual Infodesk is located on Matrix at chat.fosdem.org

Please enter your Pentabarf account name in your volunteers profile. In your Pentabarf profile, you will need to enter your account name from chat.fosdem.org

This role is aimed mainly at remote attendees, who would still like to volunteer and support Fosdem, but can't be there in person. Apart from the standard Infodesk profile (see below), you will act as the extra 'digital' 1st level support, relaying issues reported with live streaming and virtual devrooms to the video team, and taking questions that (both virtual and phyiscal) attendees ask in the chat room during the conference. Staff and on-site volunteers will also be in the chat and available to support you in answering questions, should you not directly know yourself.

The Infodesk is the heart and soul of the Fosdem Information System. During the entire conference, visitors and volunteers alike will come to you with questions, remarks, issues and much more. When at the Infodesk, you will meet almost everyone, and will know everything there is to know about FOSDEM, even some things you didn't want to.

At the infodesk, we answer all questions visitors might have, ranging from "where is talk Y" to "I have an issue with Matrix". We also guide visitors in purchasing T-shirts. Knowledge of English is required, and knowing other languages (this is a multinational conference) will greatly help you. Some familiarity with the conference and the surroundings is an asset, but experienced help is always available.

The infodesk crews are mostly self-organising, so you can take a break when required, or leave/arrive a bit early. However, you must ensure that you are covered during your absence, so the infodesk is never uncrewed.